Get to know where to find support when in the community 🏡

When living in halls, you have your Residential Advisers on duty each night as well as reception staff available 24 hours a day, 7 days a week. When the time comes to leave halls and move into a local residential area, the support available will look a little different. 

The chances are that you'll have a happy, enjoyable stay no matter where you live in the city but if you ever find yourself in need of some support or advice, here are some organisations you can reach out to. Be sure to save this for later and pass onto your housemates.

Liverpool Guild of Students

Your Students’ Union has a free, independent and completely confidential advice service which offers support with wellbeing, academic and housing related issues. Please visit the Guild website here to find out more or make an appointment. Your four elected Student Officers who work at the Guild are also on hand to listen to your issues and speak on your behalf to the likes of the University, if necessary. 

Liverpool City Council

The Council provides a range of services and advice on environmental, community and housing issues. You can contact Liverpool City Council to report problems with noise, refuse and recycling, parking and other local issues. Visit their website here.

Merseyside Police

Call 999 in an emergency. Call 101 to report urgent, criminal or antisocial behaviour. Report non-urgent incidents online here.

Liverpool Student Homes

A University-funded service for students in private accommodation, providing free housing advice to all students. Visit the Liverpool Student Homes' website here.

University of Liverpool Student Services

Offering support and welfare services through two teams: Student Welfare Advice and Guidance, and the Counselling and Mental Health Services, the central Support Services will be able to help you or point you in the right direction. Click here to see the range of support on offer.

Reporting Noise and Antisocial Behaviour Guidance

Everyone has the right to live without noise nuisance. Here's who to contact if you have any issues associated with noise:

🏡 Noise nuisance or antisocial behaviour - Report any noise issues via Liverpool City Council here

🏡 Complaints regarding house parties - Report any anti-social behaviour via Liverpool City Council here

🏡 Reporting criminal behaviour - Merseyside Police call 101 for all non-emergencies, 999 for emergency calls only or go online www.merseyside.police.uk 

Page 23 of the Student Community Guide also provides guidance on what is considered noise nuisance and what to do if you experience it.